southwest airlines customer service agent training

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines. Must maintain the ability to wear prescribed uniforms.įoreign language skills are desirable, but not required. Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods. Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces. May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Must be able to obtain a SIDA badge and meet all local airport requirements. Must work under tight time constraints to accomplish quick turns of aircraft Must be aware of hazardous situations and be able to handle emergencies as needed Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period Must be able to communicate information and instructions verbally or via radio equipment Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement Must possess good written and oral skillsĪble to read documents, follow instructions, learn and understand ticketing procedures, rules and regulationsĪbility to work well with others as part of a team, meet the public, and work under stressful situations Must be able to effectively communicate verbally by telephone, face to face and on public address systems Must be able to perform all job functions within a limited space May perform other job duties as directed by Employee’s Leaders.Ībility to type and/or use a computer keyboard with sufficient speed to meet demands of the job Must be able to meet any physical ability requirements listed on this description. Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needsĪny other duties as assigned by supervisor or Station Managerĭuties may vary due to size and organization of the station Works in a cooperative spirit to ensure the success of our Company Computes charges, makes change and balances daily transactions. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Responsibilities include greeting and handling Customers in a polite and friendly manner. Provides friendly service to and maintains positive relationships with all internal and external Customers

Writes irregularity and complaint reports as required Resolves such problems quickly and within guidelines established by the CompanyĬompletes forms and reports as required by the company Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problemsĭeals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal Handles transactions required to board the aircraft in a timely and efficient manner Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Your main responsibilities in this role include the following: Duties and ResponsibilitiesĬhecks in baggage and Cargo. ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Companyįly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too. Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.Ĥ01(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.

Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area.

Southwest airlines customer service agent training